Securus Technologies is one of the leading organizations that has been providing civil and criminal justice solutions for public security, observation, rectification, and investigation. Recently the correctional service provider announced the challenge it has presented to its main competitor GTL. The objection is to have an independent technology judge to determine which organization offers the best product and services to the correctional facilities in the United States of America. The independent judges will also decide which group offers refined telephone services, the best customer services, and the most efficient service and product provider.
According to the Chief Executive Officer of Securus Technologies Richard Smith, GTL has come up with facts to show that its goods and services are more like Securus Technologies’s. Richard wants to have an independent judge who will help evaluate their products both the telephone and customer care. Smith also mentioned that it would not be fair to evaluate Securus with GTL because of the investment the company has done for the last four or so years. The Chief Executive Officer of Securus Technology said his firm had invested more than $700 to develop their technology, acquire companies, and also technology development, while on the other hand, their rival company GTL has spent just a small amount on the named areas.
- Securus mentioned that it knows GTL’s products and it had the following statement for their product as well as services comparison.
- Securus Technologies uses a larger set of product and services for their clients.
- Securus has its domestic call center that is personnel by its employees and has call answers performance of about 600% than GTL.
- Securus Technologies has created one of the world’s largest voice over Internet protocol calling program.
- GTL has been contracting technicians from outside to carry out most of their work, while Securus has well-experienced technicians.
Securus have previously talked to clients who have left GTL, and according to them, Securus offers best customer services and products which are affordable and reliable.