Steve Ritchie, the CEO of Papa Johns’, acknowledges that companies go through difficult times at some point in its business cycle, so does Papa Johns. He says that firms need to apply strategies such as rebranding, employee engagement, and meeting the demands of customers to overcome the challenges they face from time to time. He acknowledges that Papa John’s is a business dedicated to meeting the demands of pizza lovers around the globe. Besides, it is above the influence of a single individual who might jeopardize its operations.
The Pizza Company takes pride in involving themselves with all the communities it serves; the company works hard to provide its customers with better service delivery and better pizza. Steve Ritchie admits that the company does not take part in negative energy such as racism and insensitive language towards its customers. The company is in the process of rebranding to achieve its goals as a leading pizza company, which devotes itself to fulfilling customer needs.
Actions to be Taken by Papa Johns’ to Reclaim its Prestigious Glory
Steve Ritchie says that Papa Johns’ is in the process of auditing the firm with the assistance of external auditors. This will include a thorough look into the company’s cultures, which cover the issues of diversity and inclusion of all stakeholders in the organization. These practices will help the company to identify its strengths and weakness enabling them to set clear goals for the better customer experience.
Steve Ritchie Appreciates the Loyalty of its Customers
Steve Ritchie adds that Papa Johns’ management is on the road getting customer, employees, and franchisees feedback to help find a way forward. This move includes the creation of transparency along the way as the company is projected to be more accountable in the future.
Steve Ritchie says that he will personally lead the efforts directed towards making papa Johns’ a better place for employees. He says that his team will be able to make the customers to regain trust and with hard work, the company will attain the objectives in the long run. He says that although this would take time, the company will be a better place to order pizza for people from different backgrounds. The company would, however, like to thank all the customers who have been loyal and made the whole pizza business worth it. Steve Ritchie says that the company sincerely wishes that it will continue to serve the community in the future by creating a conducive working environment.